Question 1

How hard is Phoenix water?

Accepted Answer

Phoenix metro water hardness ranges from 15–22 grains per gallon (GPG), compared to the national average of about 6 GPG. That means Arizona water is roughly 3× harder than what most systems are designed for.

Question 2

Is Arizona tap water safe to drink?

Accepted Answer

Arizona tap water meets EPA standards, but it contains chlorine, chloramines, and high mineral content that affect taste, smell, and your home's plumbing. A whole-house filtration system and RO system improve both safety and quality.

Question 3

What's the difference between hard water and contaminated water?

Accepted Answer

Hard water contains excess calcium and magnesium — minerals that cause scale buildup but aren't a health hazard. Contamination refers to harmful substances like lead, arsenic, or bacteria. A water softener handles hardness; filtration and RO handle contaminants.

Question 4

What size water softener do I need?

Accepted Answer

For most Arizona homes: 32K grain for 1–2 bathrooms, 48K grain for 2–3 bathrooms, and 64K grain for 4+ bathrooms. Our water experts will recommend the right size based on your home's water usage and hardness level.

Question 5

How much salt does a water softener use?

Accepted Answer

Our EcoFlow softeners use up to 75% less salt than conventional systems. A typical 48K system uses about one 40-lb bag of salt every 4–6 weeks, depending on usage. Our Smart Salt Delivery service ensures you never run out.

Question 6

Salt-based vs. salt-free — which is better?

Accepted Answer

Salt-based softeners remove hardness minerals entirely, giving you soft water (less spotting, softer skin/hair). Salt-free conditioners prevent scale but don't remove minerals. For the full soft-water experience, a salt-based system is the better choice.

Question 7

What does reverse osmosis remove?

Accepted Answer

RO removes 90%+ of total dissolved solids (TDS), including lead, arsenic, fluoride, nitrates, pharmaceuticals, and microplastics. It produces water that's purer than most bottled water brands.

Question 8

How often do RO filters need replacing?

Accepted Answer

Pre-filters and post-filters should be replaced every 6–12 months. The RO membrane itself typically lasts 2–3 years.

Question 9

Does RO water taste different?

Accepted Answer

Yes — most people describe RO water as cleaner, crisper, and free of the chlorine/mineral taste common in Arizona tap water. Our Thirst RO - Restore™ system adds back beneficial minerals for balanced, great-tasting water.

Question 10

How much does installation cost?

Accepted Answer

If your home has an existing water loop (pre-plumbed connection point), installation is typically $250. If a new line needs to be run, installation ranges from $800–$3,500 depending on complexity. We'll quote this during your free consultation.

Question 11

Do you offer financing?

Accepted Answer

Yes — we offer 0% APR financing for 9 months on all water treatment systems. Monthly payments are calculated as the total price divided by 9.

Question 12

Is there a warranty?

Accepted Answer

All our water softeners come with a 10-year part & labor warranty. RO systems include a 5-year warranty. The AquaNac Sp3™ and Ecotech™ both have a full 5-year warranty.

Question 13

How often does a softener need maintenance?

Accepted Answer

Water softeners are low-maintenance. The main task is keeping the brine tank filled with salt (our Smart Salt Delivery handles this). We recommend a professional system check every 2–3 years.

Question 14

Do you service systems you didn't install?

Accepted Answer

Yes. We service most major water softener and filtration brands with a few exceptions that have proprietary systems that only authorized dealers can work on. Contact us to schedule a maintenance appointment, and we'll diagnose and fix any issues.

Question 15

What if I move? Can I take my system?

Accepted Answer

Yes, in some cases water treatment systems can be relocated. We offer professional removal and reinstallation services. Contact us for a quote on moving your system to a new home.

Everything you need to know about water treatment.

Water Hardness & Quality

Water Softeners

Reverse Osmosis

Installation & Pricing

Service & Maintenance

Still have questions?